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About Our Wayfarer Client Portal

What is the Client Portal?

Our Client Portal is a convenient self-service tool that you can use from your computer, tablet or smartphone. It‘s designed to give you secure digital access to your personal insurance information 24/7. Simply type in your email address that is on file with us, check your inbox for a confirmation email from us, and then access all your personal insurance information and documents.

Our Client Portal is just one of the many ways we‘re working on to make insurance more convenient for you. You can now digitally and securely:

Access Your Policy Documents

View Your Digital Pink Slip (ePinkSlip)

Request an Insurance Quote

Report a Claim

Make a Credit Card Payment

Create a Home Inventory List

Request Vehicle Policy Changes

Easily Access Our Client Portal

  • Step 1: You can login here or click on the “Client Portal” button above in the navigation bar. Enter the e-mail address that you have on file with us
  • Step 2: Enter the email address that you have on file with us.
  • Step 3: Find and open the confirmation email sent to you.

That’s it, and you’re in!

If you are unsure about which email address to use, just give us a call at 1.844.929.4768 or email [email protected] and we’ll confirm the primary email we have on file.

Save a Shortcut on Your Device

For easy access on your smartphone or tablet, you can add a shortcut and the Client Portal icon (our Wayfarer logo) will appear on your home screen.

Frequently Answered Questions:

I did not receive an email when I attempted to access My Documents

Your registration email may have gone to your junk or spam folder. We advise checking there first. If you still haven’t received a message, please confirm the email address that you used for the Client Portal registration. Unsure of the email we have on file for you? Don’t hesitate to contact us.

My policies are missing from the Client Portal.

Please don’t be alarmed. Your policy is still in force and we can look into why the Client Portal isn’t displaying your policy documents for you. Please contact us immediately.

I want to change my email but I can't find anywhere to do that.

Please contact us to have your email address on file updated. This change will need to be reflected on your policy as well.

Where can I find my digital pink slip?

Please go to the My Documents section in the Client Portal to access your digital pink slip (ePinkSlip). 

How does my digital pink slip work?

Rather than requesting an email be sent to you with your digital pink slip (ePinkSlip), you can access your up-to-date ePinkSlip in the My Documents section of your Client Portal. Visit epinkslip.com for specific information on how to store your ePinkSlip on a mobile device, how to lock your screen, and other valuable tips.

How to protect my digital wallet on Android

Digital Wallet capabilities are not currently built into the Android system. We recommend using Pass2U Wallet, available free in the Google Play store.

To Enable Screen Locking on Android: Go to your phone’s settings and select Screen Pinning or Pin Windows. The location of this setting will depend on the model of phone you have and the version of Android you use. Possible locations are:

• Settings > Security

• Settings > Personal > Security

• Settings > Security & Location

• Settings > Lock Screen & Security

Turn on Screen Pinning/Pin Windows and turn on the option to require passcode/unlock pattern before unpinning. Tutorial instructions on your screen will tell you how to use Screen Pinning/Pin Windows to lock your screen.

Visit epinkslip.com for specific information on how to store your ePinkSlip on a mobile device, how to lock your screen, and other valuable tips.

How to protect my digital wallet on iOS (Apple)

Digital Wallets are standard on iPhones running iOS 6 or higher. You do not need to add any additional apps.To Enable iPhone Screen Locking:

• Turn on Guided Access by going to Settings > General > Accessibility > Guided Access.

• Select Passcode Settings, enter a passcode and enable Touch ID. On iPhone X, enable Face ID.

• Tutorial instructions on your screen will tell you how to use Guided Access to lock your screen.

Visit epinkslip.com for specific information on how to store your ePinkSlip on a mobile device, how to lock your screen, and other valuable tips.

How do I make a payment?

To pay by credit card, simply:

1. Go to “Payments”.

2. Click on the Policy you are attempting to make a payment with.

3. Click the “Make Payment” button found on the right hand side of your screen.

You will then be redirected to your insurance carrier’s payment portal.

Follow your insurance carrier’s steps in order to complete your payment.

How do I add another user to my account?

After logging in to the Client Portal:

1. Click your avatar in the top right hand corner of your screen, and select “Users” from the dropdown menu.

2. Click “+ Add User”.

3. Fill out the required fields for the user you looking to add: First name, Last name, Email address, and select “Add”.

4. The user you are adding will receive an email prompting them to create their account.

How do I request a change to my policy?

For auto policy holders, you can request to add or remove a driver or vehicle from your policy through the Client Portal.

1. Click on your vehicle policy document for the policy you’re looking to request a change to. 

2. Click the “+” button at the bottom right of the screen.

3. Select the type of change you’re looking to make (Remove Vehicle, Add Vehicle, Remove Driver, Add Driver). 

4. Complete the required fields for Vehicle Info or Driver Info and hit “Submit”. 

5. A broker will review your request and get in touch with you discuss and finalize the requested change.

Have questions? We’re here to help.

We are more than happy to answer any questions you may have while trying to access and use our Wayfarer Client Portal. You can always connect with us by:

Phone: 1.844.929.4768
Email: [email protected]

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