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Navigating Our New Normal
Updated October 22, 2020
The impact of COVID-19 has been felt by individuals and businesses across the globe. In these extraordinary times, it has been heartening to witness the ways we’ve come together as a global community to flatten the curve of the virus and protect those at the most risk among us.
As both the federal and provincial governments announce their phased reopening plans for businesses and social gatherings, we want to assure you that we’re continuing to take a cautious, thoughtful approach to supporting our employees, their families, you – our customers, and our communities. To help us stay connected with you during this time, please contact us to update your account with an email address.
Got COVID-19 related questions for us? Below are some Frequently Asked Questions (FAQs) that we hope you find helpful. We will continue to update the list of FAQs as we have new information to share. If you have questions that aren’t answered here, please don’t hesitate to contact us.
Staying Connected
How is Wayfarer serving customers during this time?
Wayfarer’s staff continue to be available for our clients and partners while working remotely. For more immediate responses, we encourage you to reach out to us by email. Don’t forget that you can also access your policy documents, make a payment, report a claim and more 24/7 through our Client Portal as well!
Why do you need my email address?
We want to be able to stay in touch during this time, and email is the best way for us to do that. It’s also the only way you can access our Client Portal which gives you secure access to your policy documents, ePinkSlips and more.
Payments
What is the best way for me to make a payment during this time?
We’re encouraging customers to make payments for their insurance premiums through online banking or by using a credit card and contacting us at 1-844-929-4768. If you must send your payment by cheque, please have it made payable to the insurance company and mail it directly to their office for expedited handling.
What if I’ve been financially impacted by COVID-19?
We understand that this is a challenging time for everyone. Our top priority remains your safety and well-being. As the situation with COVID-19 continues to evolve, we will work with our insurers to help provide assistance specific to your needs. Please send your request to [email protected] and include your name and policy #.
Claims
What happens if I need to make a claim? Will it still be handled?
If you need to start a home, vehicle, or business claim, our team is able to support you as usual. Please give us a call at 1-844-929-4768, send us an email, or report it online. You can also report a claim using our Client Portal.
RV & Vehicles
I bought a trailer but can’t pick it up, can you still insure it while it’s at the dealership?
Yes, please contact us at 1-844-929-4768 or by email with your information, and we will work with you to find a solution specific to your unique requirements.
What campgrounds and parks are open for RVers?
As provinces across Canada enter their various phases of reopening and easing on COVID-19 related restrictions, we’ve put together a guide to help you navigate the quickly evolving situation.
What if my RV is temporarily stuck in the USA due to a border closure?
If you are already a customer of Wayfarer and your RV has been temporarily left unoccupied in the USA as a result of COVID-19 border closures please give us a call to discuss extending coverage to these units. Your circumstances may be unique so speak with a broker to ensure you’re properly covered.
Travel
What is COVID-19 Insurance?
TuGo recently announced that their COVID-19 Insurance will be available for purchase starting October 28th. In preparation, they’ve put together an FAQ document containing important eligibility and business rules, as well as coverage details.
What coverage do I have with my TuGo policy during this time?
TuGo recognizes a travel advisory when it’s issued by the Government of Canada. While it’s safe to travel under Level 1 and Level 2 travel advisories, the two highest risk levels, “avoid non-essential travel” (Level 3) and “avoid all travel” (Level 4) have implications on your travel insurance coverage. Find out more by downloading “COVID-19 Coverage for TuGo Policies”.
I have travel insurance questions. Can you help?
We know that it’s a worrisome time right now, and our travel insurance partner, TuGo, is right there with you. They’re doing what they can to alleviate questions and concerns. To ensure you understand how travel insurance is impacted by COVID-19, and to alleviate some calls into their Customer Service, TuGo put together some detailed FAQs.
Keeping You Up to Date
In times like this, it’s important to have the right information from credible sources. We’re staying informed by continuously monitoring the most reputable news and health sources. For further updates on COVID-19 you can always check back here and visit the following sites:
Thank you for trusting Wayfarer with your business. We will get through this together.
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